Multiple CRM pages opening when there is an inbound call.

[Tebz]

I integrated 3CX with Vtiger and now multiple pages open whenever there is an unpicked inbound call. Anyone with insight on how to stop this?
Thanks

 

[Evolute IT]

I integrated 3CX with Vtiger and now multiple pages open whenever there is an unpicked inbound call. Anyone with insight on how to stop this?
Thanks

This happens when you are using the browser extension and the Webclient is opened. To fix, disable the CRM integration of one of them (the extension has its own settings now).

 

[Tebz]

This happens when you are using the browser extension and the Webclient is opened. To fix, disable the CRM integration of one of them (the extension has its own settings now).

I have tried this, CRM integration is turned off on the webclient but it still opens multiple vtiger tabs when a call comes in.

 

[edossantos]

You need to check that same setting for the Chrome Extension, which will also popup the contact record.

 

[Tebz]

You need to check that same setting for the Chrome Extension, which will also popup the contact record.

I turned integration for both off and the pop-up stopped completely, the goal is to have it open once.

 

[edossantos]

And when you enable the setting you get more than 1 popup for a single call?

 

[Tebz]

And when you enable the setting you get more than 1 popup for a single call?

That is correct, new tabs open every few seconds.