Multiple CRM (Vtiger) page popup

[Tebz]

Hey Here,

Every time a call comes into the PBX a Vtiger customer page pops up (as should) but a new page pops up every few seconds if the call remains unanswered opening multiple pages. Removing the CRM integration from the chrome extension didn't work, removing the integration from the webclient only stopped the popup completely.

Has anyone faced this problem and how did you solve it?

 

[edossantos]

Is it a single call? Or multiple calls from a queue retrying to contact the agent? Every call pops up the contact record when the agent's phone starts ringing.

 

[Tebz]

Single call.

 

[edossantos]

Maybe I was not clear enough. You have a single incoming call, which goes to a queue, correct? How do you configure this queue? After N seconds you have an overflow and the call goes to a different queue which rings the same extension?

What's important here is that every time the Web Client receives a call, it will popup the contact record. So, if the same inbound call is sent to an agent, then stops ringing, and then goes to the same agent again, you will get 2 popups.

 

[Tebz]

There is 1 inbound queue with 5 extensions with a round-robin queueing strategy set to ring on each extension for 30 seconds before the call is transferred to a different extension within the same queue.

 

[edossantos]

And a single extension is receiving the popup more than once in less than 30 seconds for the same call?

In order to understand what's going on, you need to enable verbose logs, reproduce the issue, and check the Activity Logs from the console. You need to see if there is really a single call, or somehow there are more calls involved.