Multiple Incoming Lines

[emailspeakcom]

Hi,

I have a customer that has multiple businesses at the same location. They have multiple phones lines. Currently they are using multiple incoming rules and trunks and all incoming calls are working and routing properly. The issue is that they want to consolidate all call to a grouped reception, which works, but there is no way of knowing which line they called from, so they can greet the caller appropriately.

Is there a way to have a SIP phone show the trunk name/inbound rule/CID of incoming line to help the receptionist know which line was called?

I was thinking about having multiple extensions on each phone and routing the calls to the different extensions, but I wanted to see if there are any other ideas. Also, for outgoing we have different outbound rules with prefixes to use the different caller ids.

I appreciate the help

Thanks,

Oze.

 

[leejor]

You can add a Group, queue, or DID name to the caller ID.

https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[YiannisH_3CX]

Hello @emailspeakcom

You will need to create an Inbound rule for each number and give it a unique name so the receptionist can identify the source of the call.
Then navigate to Contacts / Options and select the option "Prepend Name".
This will add the inbound rule in front of the Caller ID of the caller so will know who is calling and what number was called.