Multiple instances of the App for Android for a single user

[rogerlightfoot]

The screenshot below shows that one user has multiple instances of the App for Android listed in the Phones page.

Is this a problem and if so do you know what the fix might be?

• 3CX Version, Enterprise Annual 16.0.9
• Server OS, Windows Server 2019
• Is the 3CX Server Hosted and where? Local install. VM on Hyper-V
• IP Phone Make/Model/Firmware - Yealink T46S - Version 66.85.0.5 plus Apps for iOS and Android.
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Model - Gamma SIP
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[VasilisV_3CX]

Hi @rogerlightfoot,

This isn't technically a problem per se.

What happens when Cherry closes / kills the app? How many devices does Cherry have the same account running on?

 

[rogerlightfoot]

Cherry only has the one device.

When she closes the app I think they clear but I'm waiting to see if they return.

 

[VasilisV_3CX]

Sure thing @rogerlightfoot, feel free to update me if they return.

Thanks for the update.

 

[rogerlightfoot]

Thanks