Multiple Missed Call Notification Emails

[Joe Freer]

Hi everyone - I setup a NFR instance to test. I have our main DID on a ring group with two extensions. I get 4 notifications for a missed call, all the exact same - all to ext 000 - which is mine. My partner on the other extension gets just one. Any ideas? Screen shots attached, and I am on the latest version.

 

[leejor]

What differences are there (features), between the two extensions? What happens if add a third member, and delete yours? One notification on each, or multiple? Add yours back again?

 

[Joe Freer]

I added a test user on ext 002 and removed myself from the group, I received only one notification to the test email and none to my main email as it should be. I removed test, and added myself back - 4 notifications again.

The only difference is that my email is also the main admin on the server, and the email used to send the notifications as well

 

[leejor]

The only difference is that my email is also the main admin on the server, and the email used to send the notifications as well

Change those, as a test, and see if it makes a difference.

 

[Joe Freer]

Ok, I changed the email on my extension 000 to my personal gmail, I got 4 notifications! Looks like it is something on that extension 000 that is sending 4 missed call notifications for every call, regardless of the email address I set it to. (I did not get any to my work email, which is also the sending address)

 

[leejor]

Do you have multiple devices registered against your extension number?

https://www.3cx.com/community/threads/duplicate-mail-notifications.52797/

 

[Joe Freer]

Do you have multiple devices registered against your extension number?

https://www.3cx.com/community/threads/duplicate-mail-notifications.52797/

I do. There are at least 3 phones plus softphones registered

 

[leejor]

And that may be the reason for multiple emails.

 

[YiannisH_3CX]

Hello @Joe Freer

We are aware of this issue and we are working on a solution for this. Keep an eye out in our change log for a solution in the upcoming updates.

 

[Joe Freer]

Hello @Joe Freer

We are aware of this issue and we are working on a solution for this. Keep an eye out in our change log for a solution in the upcoming updates.

I actually think I narrowed it down to the Ring Group. To test: I removed the ring group, but left my line on all the test handesets. I only get 1 notification. I left the ring group, but removed the line from all but 1 handset and 1 soft phone, still got multiple emails (2). There is definitely something up but at least i know i am not crazy... thanks for the follow-up.