Multiple unique DID SMS set to route to single Ring Group

[stono]

If I have more than one DID on a Trunk set to route SMS message to a singe Ring Group. How do I differentiate what inbound DID a SMS was sent to?

I can pick which DID to send a SMS from.

How can I determine what DID a SMS message was sent to in the chat interface?

Any insight would be helpful.

Stono

 

[YiannisH_3CX]

Hi @stono

Unfortunately you cannot do that but you can create 2 Ring groups with the same users and route each DID to a different Ring Group. When an SMS comes in you can see from the interactions on which Ring Group the SMS was sent and thus know to which DID the SMS was sent to.

 

[stono]

What if two DID's need to ring to the same Digital Receptionist but I need to know what phone number a SMS message was sent to?

 

[Evolute IT]

What if two DID's need to ring to the same Digital Receptionist but I need to know what phone number a SMS message was sent to?

Then you cannot.

I would just create a second dummy trunk and route SMS through that instead. This way you can control the routing like before.

 

[SweetAction]

What if two DID's need to ring to the same Digital Receptionist but I need to know what phone number a SMS message was sent to?

2 DRs that are the same that route to the dummy ring groups mentioned above?