Multiple ZOHO Instances per 3CX System

[JeromeM]

Hi there,

I have seen this asked in the past but I don't know if this is coming down the pipeline.

We currently have two separate ZOHO instances (for GDPR) and we wish to integrate 3CX into both of these.
I know it is not possible to have multiple configurations, but I was wondering if it would be possible to do something with Scenarios?

<Scenario Id="CreateContactRecordAU" Type="REST">
<Request SkipIf="[TrunkId]!=AU_Trunk" Url="https://desk.zoho.au/api/...">
<!-- ... --> </Request>
<!-- ... --></Scenario>

Ideally what we want is if a call comes from One Trunk to go to ZOHO 1, if it comes from the other it will go to ZOHO 2?

Has anyone else managed to acheive this?

Thanks,
Jerome

 

[TheodorosG_3CX]

I'm afraid that this is not an option as the 3CX PBX can only integrate with one CRM. However as is has also been announced in the next V20 you will be able to have different groups which can use their own CRM. For more information refer to the below V20 roadmap blog post:
• https://www.3cx.com/blog/releases/v20-roadmap/

 

[JeromeM]

Thanks so much for that info - we would definitely be keen to pilot this if you are looking for businesses to test. Thanks!