I have 3CX set up for the past 6 months or so and have had no issues with the music on hold until the past week. We use an IVR and have 3 separate call queues set up, everything is working fine until a call gets transferred to a call queue at which point the caller just hears silence until the call is picked up by an agent.
Each call queue has a MOH playlist set under the call queue settings and I have confirmed each of these playlists are displaying correctly in Settings->Music on Hold->Playlists, I have also confirmed each of the audio files are saved in /var/lib/3cxpbx/Instance1/Data/Ivr/Prompts/Playlist/*Queue Name* and can be played back through the 3CX Management Console.
I have disabled Supports Re-invite and Support Replaces in the Trunk settings (we had Supports Re-Invite enabled previously) but this has not made any difference.
Has anyone else had a similar issue, or know what I might do to resolve this?
Each call queue has a MOH playlist set under the call queue settings and I have confirmed each of these playlists are displaying correctly in Settings->Music on Hold->Playlists, I have also confirmed each of the audio files are saved in /var/lib/3cxpbx/Instance1/Data/Ivr/Prompts/Playlist/*Queue Name* and can be played back through the 3CX Management Console.
I have disabled Supports Re-invite and Support Replaces in the Trunk settings (we had Supports Re-Invite enabled previously) but this has not made any difference.
Has anyone else had a similar issue, or know what I might do to resolve this?
