music on hold

  1. music on hold

    we have a ring group with a intro prompt we have a acall group with a MOH file the call some in to the ring group prompt plays and then calls are moved to the call group which automatically plays then MOH file. phone is answered and then the call is placed on hold it plays the generic MOH and...

  2. Schedule Music on Hold

    I have searched in the forums, online, and through 3CX trying to find if there is a way to schedule MOH to change. I haven't found anyone asking this question either so figured I would ask. Has anyone found a way to be able to have the MOH change monthly automatically? Example: On November 1...

  3. Music on Hold Playlists

    Hey Everyone, I'm building out a new 3CX system for a client and working on Music On Hold playlists. I've read a few thread and this small detail about the feature but I can't find a technical explanation of the feature. I've setup my playlist, but in my testing I'm finding that it seems to be...
  4. ArneDery

    PWA vs Microsoft store Softphone music on hold inconsistency

    Hi all, anyone a solution for this one? When being on a call in the PWA v20 and you click on transfer a call, then the MOH is only playing after dialing a colleague or contact. In the Microsoft softphone the MOH is playing from the moment you hit transfer (which is the desired behavior) For...
    • ArneDery
    • Thread
    • moh music on hold pwa softphone transfer
    • Replies: 0
    • Forum: Web Client

  5. v20 Call Queues and Music On Hold not playing to the end

    I best feature of the Call Queue is Announce Queue Position with Music on Hold playing behind. Unfortunately my on hold music keeps restarting from the beginning, after the position in the queue is announced. If the Announcement Interval is only 30 seconds, then the caller is only hearing 30...

  6. Solved Admin cannot edit Queue because Music on hold playlist shows up as \\.\pipe..

    The owner (me) can, it shows up as [NAMEOFPLAYLIST] however for the Admin, it shows up as some \\.\pipe\.. , and won't let him save changes to the queue. Is this a permissions fault, or bug in v20? Not sure why we are not on 1620, should we upgrade? We just got this a week ago so I'm still...

  7. Disable music-on-hold in 3CX SMB Free 10?

    Is it possible to disable music-on-hold in the Free hosted version? Cannot find the setting that seems to available in other versions.
    • robv
    • Thread
    • music on hold
    • Replies: 1
    • Forum: SMB

  8. 'Music on Hold' not playing after caller dials IVR option

    Dear ALL, I am using a Portech MV-372 dual sim GSM gateway with 3cx hosted option (3CX PRO 4 SC) running 18.0 Update 8 (Built 939). I'm using the IVR on extension 80, which automatically answers every incoming call. The caller can dial 0 to 9 (basically ten options), following which, the...

  9. New Fanvil PA3 Deployment, First Time Using PA3

    I am attempting to setup a Fanvil PA3 with 3cx that is hosted on a cloud server. I have been Googling and reaching out to Fanvil, but still not quite sure how this is supposed to work. Any help would be greatly appreciated! I am replacing a Valcom V-2001A analog system with the PA3 to use...
    • DuvanCNR
    • Thread
    • fanvil pa3 help intercom music music on hold new new install paging paging adapter paging system
    • Replies: 9
    • Forum: Fanvil

  10. Music On Hold not working

    I have 3CX set up for the past 6 months or so and have had no issues with the music on hold until the past week. We use an IVR and have 3 separate call queues set up, everything is working fine until a call gets transferred to a call queue at which point the caller just hears silence until the...

  11. StartUP Default Music on Hold

    Hello, do you know where can I download the StartUP Default Music that is played when call is on Hold ? Also if it possible to change it ?
    • Rsztd
    • Thread
    • music on hold
    • Replies: 4
    • Forum: SMB

  12. Playing audio prompts/on hold music through web instead of just over phone

    Will there ever be an update to the system so that when we want to check/update recorded prompts and greetings, we don't have to be at a phone? It'd be great if those audio files could just play over the browser, so that as soon as we upload them, we can hear them, and also so we can listen to...

  13. Solved Hearing our own MoH

    We have some Music on Hold files set up, which work as expect when people call us, inbound. What's strange is, our users are saying that when they call out, and the external organisation puts them on hold, they're hearing our hold music, not the external organisation's. This can't be right...

  14. Can't point queue to general 'Music on Hold' shuffle list

    Hi there, I'm having some issues. When anyone calls, they get our IDR. The IDR goes to a number of queues. What I want to happen is this: When anyone gets through to a queue, I want the hold music/sound file to shuffle, and importantly, play from the start. In the 3CX console, I can find...

  15. Solved MOH remains on default

    Guys. Have just migrated this client from Windows to Debian 3cx. While they were on Windows, i noticed the MOH remained at default. Have changed it to a WAV file the customer wants but still no change. The WAV file is in the right format. Have moved them to Debian and the problem remains. Is...

  16. MakeCall configure music on hold

    Hello there, is there a way to modify the music that is played after a user has accepted an make call or is it even possible to play an "dial tone" while the user waits for the called party to answer. thank you for your ideas. - Kevin
  17. MidiTélécom

    Set a specific MOH for extensions, groups,...

    Hi, Idea from the French community. Like the general MOH is to be able to set specific MOH for an extension or a group, so when they put "on hold" in call, It's their specific MOH who be played and not the general MOH. Could be useful when there is many departement with differents services...

  18. Hold music or tone within CFD

    How can I modify or specify the MOH or wait tone a caller hears when they the call trough a CallFlow. (within CFD) In my specific case a call is being routed to a specific ringgroup depending on the hour of day and day of the week. If one would call said ringgroup directly, one would get the...
  19. bbnet

    On-Hold Music per queue

    Hi, Our 3cx decided to ignore per queue settings for music on-hold when someone puts caller on-hold. When someone rings in, chooses the IVR option and goes to queue, he gets correct on-hold music as set per queue until answered. Which is correct. But once agent puts caller on-hold during...

  20. Streaming Music on Hold

    I know this is an old subject but I cannot find any recent updates on the topic of streaming music on hold. I know all the legal issues surrounding rebroadcasting music however we operate our own radio station and would like to stream the content when callers are on hold. Can anyone tell me if...
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