Music On Hold - Office Closed

[RonaldVanhove]

I know there are earlier/older threads about this, but I don't want the "Music On Hold" playing while the call goes to the f.e. "Office Closed" destination.

Some of our queues have a specific MOH where someone is speaking (giving information) at some points when they are waiting in the queue.
If the office is closed, this MOH may not be played as there will be a different announcement.

Will you guys make this more flexibel in the (near) future? F.e. a checkbox where we can decide if the MOH may also be played if the call goes to a destination?
To me, it feels more logical that "Music On Hold" is only played while someone is actually waiting in the queue.

 

[NikosK_3CX]

In this case, what you may do is to send the call to an IVR, play the prompt you want there, and then end the call.
Ensure that all the options are disabled and at the Options tab have it like this ( screenshot is from the latest U8 RC2 )

 

[RonaldVanhove]

Yes, I know, but this feels just as a workaround and the use of extra unnecessary extensions.
Or am I wrong with my thoughts on this?