Solved Music while call is transfered

[AABB]

Hello,
after upgrade the app to the latest version, the music played while transfer is gone.

I reproduced the test with v16 and v18 of the Windows app:

on v16 all is ok
on v18 there is no music.

Any suggestion on how to fix this ?
Maybe it's a bug idk.

 

[Alphabetic]

Hello,
after upgrade the app to the latest version, the music played while transfer is gone.

I reproduced the test with v16 and v18 of the Windows app:

on v16 all is ok
on v18 there is no music.

Any suggestion on how to fix this ?
Maybe it's a bug idk.

Try removing it and uploading it again.

 

[AABB]

Try removing it and uploading it again.

Hello, tried but nothing changed

 

[Alphabetic]

Hello, tried but nothing changed

Are you replacing it in the music on hold section from Settings?

 

[AABB]

Are you replacing it in the music on hold section from Settings?

No,
the settings didn't changed.

I have this atm.

Sempre.wav = Default music on hold

 

[NickD_3CX]

Hi!

You mentioned about not hearing the music during a transfer. Can you try this please?
From the V18 Desktop App, call another extension, then ask the other extension you called to put you on hold, NOT initiate a transfer.

In this case, do you hear MoH?

 

[AABB]

This works, it's a workaround

 

[NickD_3CX]

I know, I just asked for this test to check that there was nothing wrong with the MoH file and that the system played it.

Can you try to enable "PBX Delivers Audio" on your Extensions? You can find this option in the Extension Settings in the "Options" tab".
If you want you can select multiple extensions and enable it for all at the same time.
Once you do this, do you have the same problem?

In the meantime we shall check this.

 

[AABB]

Tested but didn't fix the issue

 

[NickD_3CX]

Just to make sure I understand what you tried:

• You have 3 Extensions, all logged in with the WebClient or v18 Desktop App
• You enabled "PBX Delivers Audio" for all extensions
• Ext A called Ext B and B answered
• Ext B did BXfer to Ext C, C does not answer
• While Ext C is ringing, Ext A does not hear any MoH

Is this what you tried?

 

[AABB]

I tested this with the Windows app v18 and v16.

The option "PBX Delivers Audio" is turned on for all the extension on the PBX

On v18 after pressing the tranf. key the call doesn't go on HOLD status, i can hear the extension speaking
On v16 after pressing the tranf. key the call goes on HOLD, i can't hear the extension speaking

 

[AABB]

Here is a video with the issue
(link is not permitted)

vimeo.com/675823203

 

[NickD_3CX]

Hi!

Now I understand. This is expected behavior of the new Desktop App and WebClient. When you press the "Transfer" button, until you put in the number and complete the transfer, you line does not go on hold and instead 2-way communication is still active.
Indeed this is different from the 'legacy' Windows Client, but this is not an issue.

If the user wants to put the other party on hold while they search for the number to transfer to, they need to first click "Hold", then Transfer and find the number they want to transfer to.

 

[AABB]

Ok cool, thanks for the answer, we can close the "issue" now

 

[NickD_3CX]

Sorry I didn't mention this earlier, I had misunderstood the thing you were describing.

OK, I will flag this as 'Solved'.