Muted Audio.

[Aldab]

Suddenly without me having done any changes to my system both myself and my caller are muted, we cannot hear each other. I can listen to all other usual programmes such as Teams, can hear everything loud and clear. I have done a audio troubleshoot in settings and no issues are found. 3CX was working fine yesterday morning and just suddenly stopped working in the afternoon. I can hear it ringing but when the person on the other side picks up we cannot hear each other at all.

Please help.

 

[AWS2P]

You should help us being able to help you answering this
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Alphabetic]

Is it a specific person?

It could be that your mic and audio are muting.

Are you able to perform an echo test by calling *777

Can you check the status of your mic and speakers whilst replicating the issue?

also check what your primary devices are set to.

Are you using web client or desktop client?

 

[Aldab]

I have tried various people and the same issue all the time. I cannot hear them either so it´s not my mike, and also i can call through other phone systems I have installed. I´ve not used 777 test before....how does that work? I´m not great with technology so not sure if it´s web client or desktop.

 

[Aldab]

Actually I can see now, it´s web client.

 

[AWS2P]

just dial *777 , speak, if it works properly you should hear you speaking

 

[Neil_S]

I have the same problem. I am experimenting using 3CX as both a web client, the extension, through a VOIP phone and on my mobile. It was working well until two weeks ago when I wanted to use my speakers instead of a headset. The bluetooth headset/microphone no longer worked through the webclient or the browser extension. I am using chrome and edge and they are both having the same problem. My headset when plugged into the VOIP phone integrates well and works. In all configurations the headset speakers work.
The problem has spread to my home computer. Chrome is synced. Edge is the same. No mic, speakers work.
Firefox works properly. Interestingly it only displays the Headset in the Microphone field of the Settings-Personalise-Audio/video. All the other fields are blank.
There are three choices in the Settings-Personalise-Audio/video for each speaker, ringer and microphone in the web client. Moving through these make no difference at all.
I have reset Chrome and tested another profile to no avail. I have uninstalled drivers. Toggled the firewall. Fiddled with browser permissions again to no avail.

 

[Aldab]

I tried calling 777 and there is no sound at all.

 

[Aldab]

Ok, another thing I realized. If I receive phonecalls there are no issues with sound it´s only when I make the phonecall these mute issues occur.

 

[Neil_S]

Updated the program to the latest version. Trap for young players but I actually have to ask for this to happen. Problem solved.