: ( My Mobile Number field: 3cx can't dial it out! RESOLVED!

[dx7]

I'm a newbie to 3cx, please be kind even if the question is answerable by the manual, I just don't know where to look.

I'm not using the assistant.

I am using 2 trunks. One receives calls and the other one can receive and also dial out.

I am using 2 extensions and each has the "My mobile number" checked an the voice mail disabled. Each also are setup to transfer the call to "My mobile #" at all times.

When the attendant picks up the phone and the caller press any of the 2 extension numbers 3cx is supposed to dial out the mobile number associated with that extension and it is supposed to dial out through the trunk that has a dial out rule going. When I look into the trunk status as I call any of the numbers associated with the 2 trunks I can see that it says "connected" or something to that effect in the respective trunk and when I press an extension number the trunk status switches from "connected" to "Dialing" but at that moment the call gets disconnected!

Another interesting thing is that despite the fact that the trunk that can only receive calls does not have a dial out rule, when it receives a call and you press an extension number its status goes from "connected" to "Dialing". So I wonder why is 3cx trying to dial from that trunk whatsoever instead of from the other one. And when you try calling the trunk that can receive and make calls its status also goes from "connected" to "Dialing" but in both situations the call gets disconnected.

At one point I had the voice mail enabled and the status would go from "connected" to "Dialing" and then it will go into voice mail. When I disabled the voice mail the status will go from "connected" to "Dialing" and then the call will simply disconnect. Very frustrating indeed. :evil:

I hope some kind soul would please shed some light into this.

Thanks in advance!

P.S. Please try to be kind with my English/grammar etc. It is my second language

 

[dx7]

Re: : ( My Mobile Number field: 3cx can't dial it out!

By the way:

3CX V9

Windows XP SP3
Dell Inspiron 910 (mini)
1 GB of RAM
8 GB HD
Green mouse pad! : )

 

[leejor]

Re: : ( My Mobile Number field: 3cx can't dial it out!

Have a look at the 3CX logs. If you can't see why things aren't working, then post a log of one of the calls that fails.

 

[dx7]

Here is the log

NOTES
This is a log of a call made to the trunk that canmake and receive calls
The phone number: (987) 654-3210 replaces a real number
Acdc.com replaces the name of the actual provider (Which is RNK / sip.voipyourphone.com / halfpricetelecom.com)
blah replaces my login name

20:51:48.093 [CM503008]: Call(12): Call is terminated
20:51:46.906 Currently active calls - 1: [12]
20:51:43.265 [CM503007]: Call(12): Device joined: sip:[email protected]:40600;rinstance=13bef8fab209bb02
20:51:43.234 [CM505001]: Ext.99: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
20:51:43.234 [CM503002]: Call(12): Alerting sip:[email protected]:40600;rinstance=13bef8fab209bb02
20:51:43.078 [CM503025]: Call(12): Calling Ext:Ext.99@[Dev:sip:[email protected]:40600;rinstance=13bef8fab209bb02]
20:51:43.031 [CM503005]: Call(12): Forwarding: Ext:Ext.99@[Dev:sip:[email protected]:40600;rinstance=13bef8fab209bb02]
20:51:43.015 [CM503016]: Call(12): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
20:51:43.015 [CM503017]: Call(12): Target is not registered: Ext:Ext.10
20:51:43.015 [CM503010]: Making route(s) to <sip:[email protected]:5060>
20:51:43.015 [CM505003]: Provider:[acdc.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:[email protected]:5060]
20:51:39.187 [MS211000] C:12.1: 216.143.130.48:46440 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
20:51:20.015 [CM503007]: Call(12): Device joined: sip:[email protected]:40600;rinstance=7af7a5d1b13178aa
20:51:20.015 [CM503007]: Call(12): Device joined: sip:[email protected]:5060
20:51:19.968 [CM505001]: Ext.98: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
20:51:19.968 [CM503002]: Call(12): Alerting sip:[email protected]:40600;rinstance=7af7a5d1b13178aa
20:51:19.453 [CM503025]: Call(12): Calling Ext:Ext.98@[Dev:sip:[email protected]:40600;rinstance=7af7a5d1b13178aa]
20:51:19.390 [CM503004]: Call(12): Route 1: Ext:Ext.98@[Dev:sip:[email protected]:40600;rinstance=7af7a5d1b13178aa]
20:51:19.390 [CM503010]: Making route(s) to <sip:[email protected]:5060>
20:51:19.375 [CM505003]: Provider:[acdc.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:[email protected]:5060]
20:51:19.359 [CM503001]: Call(12): Incoming call from 9876543210@([email protected]) to <sip:[email protected]:5060>
20:51:19.296 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:98

 

[dx7]

Re: : ( My Mobile Number field: 3cx can't dial it out!

Does anyone understand these logs? I can see that the system right before disconnecting it tries to connect to [email protected]
What is is supposed to be [email protected]? I know what 127.0.0.1 is, I mean that's the machine itself and [email protected] is the auto attendant and so on but 99? Maybe it has nothing to do I have no idea, thoug all I know is that shortly after that the call disconnects!

Anyone?

(PLEASE!!

) :

 

[dx7]

Re: : ( My Mobile Number field: 3cx can't dial it out!

Does anyone know?

 

[dx7]

IT FINALLY WORKS!

Since only one forum member was generous enough to offer any help and considering that this post got over 30+ visits and no one else did I guess that it doesn't matter how I solved the problem or if I ever solved it or not.

Maybe I should be more generous and think that it had nothing to do with any flaws of human nature but that there were instead 30+ visitors way less "capable" than I was, (which is a bit hard to believe however). I was stupid, the problem was stupid, the solution was stupid in proportion and the 30+ people who visited this post after the logs were posted and didn't write a word have to have been even more INTELLIGENT than the op.

To conclude I want to express my most sincere gratitude to the one poster who at least offered to look at the log.