My Portal is not responding!

[SOTASOTA]

Hello. My 3XC Portal suddenly stopped working and I have no phone access.

I cannot even log into the system to check My Services.

Please help!
Thanks,
Russ

 

[SOTASOTA]

It seems I cannot access 3cx.com from my main office. However I can access it from another office. Must be on my end.
Thanks

 

[tnelson]

In an office setting you have local DNS, and Public DNS. from powershell run nslookup.exe, and trace the IP addresses by pings. If pings works, then its something else. 8.8.8.8 is the google public dns server. it always responds quickly and is on the public internet.

 

[SOTASOTA]

Thanks so much tneslon!
It was a DNS issue after all. I reset the DNS on the server and that appeared to fix the issue. Very weird as 3cx.com was the ONLY website I could not access. How strange is that?

 

[tnelson]

Your welcome... Windows DNS implementation can be quite complicated with multiple interfaces as each interface as a different dns setup. On linux, or unix its much easier .... dns parameters are always in /etc/hosts.....

If this ever happens again you can try to hard code the ip address for your 3cx platform in:
c:/windows/system32/drivers/etc/host using notepad you can just add your platform to the host table.
Restart your web browser, as IE, Mozilla, and Chrome all look at the hosts table before making a DNS request.

Otherwise nslookup should tell you....with ping and traceroute.exe

Cheers and Have a good weekend.

 

[SOTASOTA]

Yes!!!! I am familiar with the 'hosts' file.
Excellent idea!!!!!
I will have a great weekend now!
Cheers!