- Joined
- Jan 5, 2019
- Messages
- 41
- Reaction score
- 2
When my public IP address changed in the past, in version 18 I would go into Settings and change my public IP Address.
However, in Version 20 I do not see how to change my public IP Address. Asking my service provider, Vitelity, I got this:
We are getting this info from the registration attempt on your subaccount, see the contact line on invite sent in the precious response. You will want to update this to include your new IP in the contact line of your registration attempt. If you are unsure of how to do this on your device I would recommend contacting the equipment manufacturer.
I am not sure where or how to accomplish this. PS my outbound calls are fine. Only incoming to my 3CX are causing the SIP Provider failover.
However, in Version 20 I do not see how to change my public IP Address. Asking my service provider, Vitelity, I got this:
We are getting this info from the registration attempt on your subaccount, see the contact line on invite sent in the precious response. You will want to update this to include your new IP in the contact line of your registration attempt. If you are unsure of how to do this on your device I would recommend contacting the equipment manufacturer.
I am not sure where or how to accomplish this. PS my outbound calls are fine. Only incoming to my 3CX are causing the SIP Provider failover.