MyPhone desktop install on Windows 7 x64

[ForamMollien]

All,

I am a new user of the 3CX phone system and I am trying to install the MyPhone desktop components on my workstation. I keep on getting an error during the installation of the '3CX MyPhone COM+ Application Component', a yellow triangle with the message 'Could not access VBScript run time for custom action'.

I did some searching and the only possible resolution I found was to re-register the VB6 dlls, which I successfully did. Unfortunately, the problem persists.

My setup:
Brand new server with fresh W2K8-R2 install, running 3CX v10, SP3 build 21197.
Workstation: Windows 7 x64, on which I am a local admin (I am a domain admin as well).

I have tried everything I could think of, including killing all services and processes that are unnecessary before starting the installer, but to no avail.

Any ideas?

Cas

 

[mikeputnam]

I'm surprised that the desktop components require any VB libraries at all, but I'm not to it as well. Have you tried to do a .Net 4.0 repair?

http://blogs.msdn.com/b/astebner/archive/2010/05/12/10011664.aspx

Regards,

Mike

 

[ForamMollien]

Mike, thanks for the response. Just did the repair. No luck - Same issue. Are there any logfiles that I can check for a more detailed description of the problem? I'm open to ideas!

 

[Yoann]

Hello,

I have no probleme to install myphone on my win7 X64.

Nevertheless i had the same error when updating my 3CXserver V9 to V10 (Win2008R2)
It is a known probleme for Windows.

Who can applied this procedure:
http://www.jakeludington.com/windows_7/20091115_error_2738_could_not_access_vbscript_run_time_for_custom_action.html

Don't forget to save the registre key before delete it.

 

[mikeputnam]

Foram,

Curious if Yoann's link fixed your issue.

Mike