native / standalone client for mac OS

[tOMPSON]

because we are having troubles with the WebRTC web client solution we are searching for a mac OS client - is there any other voip softphone client for mac OS that works with 3CX?

 

[Evolute IT]

There the 3CX App for Mac, but you need to find a link to download it. They stopped developing it but I think it may still work.

 

[complex1]

http://downloads.3cx.com/downloads/3CXPhoneforMac16.dmg

 

[magicpbx]

I can confirm the Mac Client has stopped working after some Mac Catalina updates where recently rolled out. As a partner I find this frustrating as I'm going to end up loosing a client because their shop is entirely based on mac & soft-based solutions. The chrome extension and web app simply don't replace this and is too buggy and cumbersome for users to understand. I love 3CX but just deciding to end support for a useful and needed solution is absurd. Other known competitors to 3CX are continuing to develop their mac and windows client. In the end you get what you pay for.

 

[Constantinos Constantinou]

Hello @magicpbx ,

Thank you for your feedback.

Our teams are working toward improving and incorporating more functionality to Chrome Extension. We can definitely understand that users are used with Mac Clients, but if we all give our input on improving the Chrome Extension, then we might get into position of having an even stronger client than Mac Client.

Please feel free to give us your input on the ideas section and more specifically on Browser Extension and get back to us with more specific cases that Chrome Extension might be problematic.

Thank you.

 

[tOMPSON]

@Constantinos as I tried to mention in my other post https://www.3cx.com/community/threads/webrtc-line-is-not-registered.74082/ we are having problems with the Chrome Extension and the Web client

after some time the WebRTC line is not registered anymore and the user is not aware of it - there is nothing he can do about it other then closing the Browser completely and opening it again

but neither the extension nor the webclient tell him that he is not registered anymore an he can not receive calls

 

[magicpbx]

[/QUOTE]

Hello @magicpbx ,

Thank you for your feedback.

Our teams are working toward improving and incorporating more functionality to Chrome Extension. We can definitely understand that users are used with Mac Clients, but if we all give our input on improving the Chrome Extension, then we might get into position of having an even stronger client than Mac Client.

Please feel free to give us your input on the ideas section and more specifically on Browser Extension and get back to us with more specific cases that Chrome Extension might be problematic.

Thank you.

I don't think you understand how cumbersome the chrome extension vs stand alone client can be. You can improve the app all you want but Google Chrome is not an option when you have a user that has 10 - 40 tabs open and memory and cpu resources are already getting pushed to the limit. Chrome is not perfect, it crashes. There are other plugins that interfere. Users don't need to worry about plugins or permissions in a web browser to make a phone call. The chrome extension is a "neat" feature rather than a "reliable, usable" one for majority of our clients and feedback has been dismal. It is essential to have a supporting native client for both Windows & Mac. I can't stress this enough. You have to start with the customer experience and work backwards to the technology. Others are having issues too, just listen.

 

[rjamesm2884]

I don't think you understand how cumbersome the chrome extension vs stand alone client can be. You can improve the app all you want but Google Chrome is not an option when you have a user that has 10 - 40 tabs open and memory and cpu resources are already getting pushed to the limit. Chrome is not perfect, it crashes. There are other plugins that interfere. Users don't need to worry about plugins or permissions in a web browser to make a phone call. The chrome extension is a "neat" feature rather than a "reliable, usable" one for majority of our clients and feedback has been dismal. It is essential to have a supporting native client for both Windows & Mac. I can't stress this enough. You have to start with the customer experience and work backwards to the technology. Others are having issues too, just listen.
[/QUOTE]


I agree to this Chrome is not perfect. Using a Mac especially on a Macbook Pro your buying an expensive tech that includes software that is designed to work with the system. Excluding Safari and choosing Chrome over it diminishes the performance of your Macbook Pro. There is a new Safari to be release with Big Sur, I suggest 3CX developers get on it and make 3CX work. Apple is now supporting more plugins on the new Safari. 3CX can't alienate 3CX users from Apple by removing the native app and the WebRTC supported with Safari.

 

[Evolute IT]

There is a new Safari to be release with Big Sur, I suggest 3CX developers get on it and make 3CX work. Apple is now supporting more plugins on the new Safari. 3CX can't alienate 3CX users from Apple by removing the native app and the WebRTC supported with Safari.

I wouldn't count on that. Even if 3CX does a Safari extension, Apple will probably never approve it because it's VoIP and they are too concern with your "privacy" to allow 3rd parties to have that kind of extensions. Also, Safari doesn't have all the APIs that Chrome has. Apple are still missing tons of APIs, again because of concern for "privacy". (Who do they think they're kidding? But anyway.)

Just use Edge on Mac, much better than Chrome to be honest.

 

[luckystrikes]

I wouldn't count on that. Even if 3CX does a Safari extension, Apple will probably never approve it because it's VoIP and they are too concern with your "privacy" to allow 3rd parties to have that kind of extensions. Also, Safari doesn't have all the APIs that Chrome has. Apple are still missing tons of APIs, again because of concern for "privacy". (Who do they think they're kidding? But anyway.)

Just use Edge on Mac, much better than Chrome to be honest.

This is an interesting idea. We are having non-stop issues with Webclient losing connection without notifying the end user. a lot of missed calls and complaints. Even with the latest extension "fix" it is happening but with different users.

I just installed this and it actually looked pretty nice and clean!! Didn't know Edge was for Mac...

going to make a quick edit: Let's look at Slack for example: They have a web version of slack and an app. I just think giving us the "either or" option instead of both is the wrong direction... I really hope you reconsider because right now we hurting and customers are upset..