I'm a new user of 3CX solution.
I use the Pro Version of 3CX and I have some questions about Reports.
Can I merge 2 reports in a same schedule?
In "Queue Performance Overview", what does means "polls" for each extensions? My polling strategy is "ring all" and I don't understand results? how are they calculated and what do they represent?
Regarding merging 2 reports in 1 schedule, kindly note that this is not possible. If you want you can post this as a feature request in the Ideas part of the forum here https://www.3cx.com/community/forums/3cx-ideas/
Now regarding the unanswered polls in the Queue Performance Overview report, this is the times that the Queue polled/rang the specific extension but did not answer the call. Note that the sum of this is not the sum of all unanswered calls of the Queue. For example, lets say that you have a Queue with 4 agents and Ring All strategy and a call comes in the Queue, rings all 4 agents and answered by 1 agent.. In the Queue Performance Overview, you will see:
1 call received
1 call serviced
0 unanswered calls
0 unanswered polls by the agent who answered the call
1 unanswered poll for every other agent
In a "Ring All" Queue where nothing had changed in the reporting period, the numbers would had made more sense, but there are a lot of factors that can affect these numbers.
For example:
Agents being part of the Queue for different periods
Changes in polling strategy
Agents logins/logouts of the Queue
