Need Help Transferring 3CX License Between Accounts – Original Instance Deleted

[Danish Kohli]

Background:​

• We currently have a valid 3CX license under one account, but the original 3CX instance linked to that license has been deleted.
• We want to transfer this active license to another client account, where their existing license is about to expire soon.
• The target client urgently needs this license because their current one is expiring shortly.

What We Need Help With:​

1. Is it possible to transfer a 3CX license from one customer account to another when the original PBX instance has already been deleted?
2. What steps can we take to manually release or detach the license from the old, deleted installation?
3. Does this require manual intervention from 3CX staff, and if so, how can we request that without a paid plan?
4. Is there any workaround recommended by the community for this type of license migration?

 

[SteveITS]

where their existing license is about to expire soon.

As of a year or so ago commercial keys can’t be replaced. This client should renew their own license.