Need help with getting my phone online

[Scarchelli]

In my office, we have Yealink phones. My phone works, but on the 3cx browser it says Phone Not Connected. This is kind of annoying as I can't answer the phone onscreen, which can be conveinent if my arm to reach the physical phone is occupied. I also can't open the program version when I download it on my Windows PC here at work. It installs and just sits there and never opens when I double click it. Right clicking and running as administrator does nothing either. At the top when I right click, instead of Open it says "%1" %*

I wish to et the program going to set up a hot key and to have spacebar answer my phone.

Thank you!

 

[AlexanderHanna]

When you say browser, are you referring to the Web Client? You did not say what version of 3CX are you running and what is the OS on your computer?

 

[Scarchelli]

Yes, web client in chrome. Windows 7 pro service pack 1. I dont know what version of 3cx.

 

[YiannisH_3CX]

Hello @Scarchelli

I would recommend contacting your system administrator regarding this as it sounds that something in your work network might be preventing you from running the software.