- Joined
- Jan 4, 2023
- Messages
- 15
- Reaction score
- 37
Hello.
We are facing a big problem with the new role in 3CX.
Actually, if we want to give a user the ability to manage office hours, we have to give them at least the departement admin role.
But this role is way to permissiv, and allow the user to create / delete users, do the same with voice & chat, Sip Trunk, Call Handling (RG, IVR, CQ), and outbound rules.
The result is as a partner, we will never give such right to our customers. and the highest privilege we give is actually receptionnist.
But this forces our customers to call us for office hours change, holidays setup or contact name edit. and we charge them for this.
A new user role, like a Super receptionnist or a Light Department Admin, would be great, with theses rights:
- Edit Department Office Hours & Holidays
- Edit Department Contacts (in a future release)
- Edit users informations and reset password, edit BLF (no right to create or delete users, no right to edit user options, no right to configure a phone, etc...)
- NO rights for call handling
- NO rights for Voice & Chat rights
- NO rights for outbound rules
And speaking of office hours and holidays, could you bring back the ability to choose custom announcment for each Holiday like in the V18 admin pannel.
Thanks in advance for considering this request.
We are facing a big problem with the new role in 3CX.
Actually, if we want to give a user the ability to manage office hours, we have to give them at least the departement admin role.
But this role is way to permissiv, and allow the user to create / delete users, do the same with voice & chat, Sip Trunk, Call Handling (RG, IVR, CQ), and outbound rules.
The result is as a partner, we will never give such right to our customers. and the highest privilege we give is actually receptionnist.
But this forces our customers to call us for office hours change, holidays setup or contact name edit. and we charge them for this.
A new user role, like a Super receptionnist or a Light Department Admin, would be great, with theses rights:
- Edit Department Office Hours & Holidays
- Edit Department Contacts (in a future release)
- Edit users informations and reset password, edit BLF (no right to create or delete users, no right to edit user options, no right to configure a phone, etc...)
- NO rights for call handling
- NO rights for Voice & Chat rights
- NO rights for outbound rules
And speaking of office hours and holidays, could you bring back the ability to choose custom announcment for each Holiday like in the V18 admin pannel.
Thanks in advance for considering this request.
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