Solved Need to transfer a call from one device to another but under same extension

[apitsos]

If someone has more than one device registered with the same extension (eg. IP phone and softphone), is there a way to transfer a call from the softphone to the IP phone and the other way around?

 

[paurus]

you can go through the Parking lot

 

[apitsos]

Hi paurus!

Thank you for your reply. How can I do that, please? Is there such a function at the 3CX softphones?

 

[paurus]

read here
https://www.3cx.com/blog/docs/call-parking/

 

[leejor]

Not sure if this has been remedied in the latest version...
https://www.3cx.com/community/threads/android-16-1-0-41-how-send-calls-to-shared-parking.68728/

 

[apitsos]

read here
https://www.3cx.com/blog/docs/call-parking/

Hi paurus!

This article helped me a lot. I managed to park a call and retrieve it from another device. That procedure covers the need, requested by our client.

I would like to thank you for your assistance. It’s much appreciated.

 

[paurus]

Hi paurus!

This article helped me a lot. I managed to park a call and retrieve it from another device. That procedure covers the need, requested by our client.

I would like to thank you for your assistance. It’s much appreciated.

I'm glad I was able to help you. Good luck in mastering the wonderful 3CX system!

 

[Alphabetic]

Yes, easy.

do a blind transfer to yourself, pick up on the other device.

 

[paurus]

Yes, easy.

do a blind transfer to yourself, pick up on the other device.

Before you do this, don't forget to enable the "accept more than one call"setting. Although some users don't like it. Your mobile phone will ring when you speak on your work phone.

 

[Alphabetic]

Before you do this, don't forget to enable the "accept more than one call"setting. Although some users don't like it. Your mobile phone will ring when you speak on your work phone.

Not required to tick this option.

 

[paurus]

I have a "busy" signal without this option.

 

[Alphabetic]

odd, works fine for me

 

[apitsos]

Wow! That works also...

Yes, easy.

do a blind transfer to yourself, pick up on the other device.

But I had to enable this option:



Otherwise it goes to the Voicemail.

Anyway, Thanks a lot for the extra option. Now we have two ways to that. I think the client will be more than happy when I will explain it to him.

Thanks a lot both of you!