Nick, that's been my challenge too. Getting someone within Netsuite that can get us access to a test account, and answer questions. Netsuite has several different APIs and it's not clear (at least to me) which is the right API to use. I've nearly given up trying to get any assistance from these guys after trying for nearly 6 months. Sometimes I question whether it's worth the effort if this is the type of response we are going to get from Netsuite.