Network adapter not showing up in Select Interface on new install.

[Billy Carter]

I'm trying to set up a new install of 3CX on our VM cluster. We have several active, working VM instances without any issues. Using the newest installer from 3CX. Setup goes fine, phone is recognized and appears in the Phones section ready to link to a user. When setting up provisioning, the network interface does not appear in the drop down menu on Select interface. All the adapters are present during setup, as we have to specify the network adapter for internet access. Any ideas on this? We have other systems that are running without issue and when provisioning a new phone to those systems, we can see all available network adapters in this menu.

 

[Nathan@Voxtelesys]

Can you let us know what virtualization platform you are using?

 

[Billy Carter]

Apologies, It's Windows Server. Thought I had included that, but I guess I didn't. Been a long day.

 

[TheodorosG_3CX]

In the management console, under Settings<<Network, which options you have under "Select Network Card Interface"?

 

[Billy Carter]

In the management console, under Settings<<Network, which options you have under "Select Network Card Interface"?

I have all the network adapters there in the settings, but under phone provisioning I only see the FQDN under select interface.

 

[bitn2]

I have all the network adapters there in the settings, but under phone provisioning I only see the FQDN under select interface.

That is why you need split dns...

 

[Billy Carter]

That is why you need split dns...

Alright. That answers it. Thanks.