Under Review New 3CX Desktop App Weird Behaviours

[121 IT Services]

Hi,

Since moving to the new desktop app we've noticed some weird behaviours that we wouldn't expect after moving from the old softphone. We were wondering whether these can be changed, or if they are intentional, or already known and planned to be changed in a future update...

First is related to transferring, when you go to transfer, the caller and callee can still hear each other. For attended transferring, you can hear each other until you dial the extension you want to speak to. Luckily we're now aware of this and haven't said anything bad while the client could still hear us. Is this a behaviour that can be changed as we can't see anywhere to do so in the settings? We'd prefer it to work how it did on the old app.

Secondly, it seems that 3CX now takes priority over media function keys on a keyboard, more specifically the play/pause button. This is extremely annoying, and to make matters worse there appears to be nowhere to change this behaviour. There isn't even any indication of why it's doing it since the hotkey settings aren't configured, and the fact that the key doesn't even do anything in 3CX from what I can see. Is this a known issue? I can't find any posts related to it.

Other than that, we've found moving to the new desktop app great, hopefully the negatives will be sorted at some point.

Thanks

 

[VasilisV_3CX]

Hi @121 IT Services,

Regarding your first note, yes this has changed but it is the intended behaviour of the Desktop App.

Regarding the second issue, can you send me a couple screenshots of what you mean exactly? Does the play/pause button not work at all?

 

[121 IT Services]

Hi @121 IT Services,

Regarding your first note, yes this has changed but it is the intended behaviour of the Desktop App.

Regarding the second issue, can you send me a couple screenshots of what you mean exactly? Does the play/pause button not work at all?

Thanks for getting back to me,

Noted for the first reply.

For the second one, there isn't really anything I can screenshot to be honest. All I can say is on two different PCs with different keyboards, when 3cx is open my play/pause function key (F9 on one keyboard, dedicated button on the other) does not respond at all. Once I close 3cx it starts working again, and it sometimes continues working after I reopen it.

It can be a bit temperamental but it's definitely 3cx that is causing it, and it happens without fail when I first boot up my and open the app for the first time.

 

[VasilisV_3CX]

Hi @121 IT Services,

Thanks for bringing this to my attention. For now I'd say that the users will just need to work around the hotkey issue. We'll look into this though and if I have any feedback I'll update you!

 

[revilo951]

I posted this in another thread, which was locked due to it being a duplicate of this one, posting here so the info is together.

In my experience, the new desktop app seems to break or grab the play/pause media key. When it's first open, it's OK, but when a call comes in, after that the button doesn't work for media any more. Exiting the desktop app makes the key work again.

 

[Helmut W.]

About the Hotkey issue , when we receive a call , the app send the key "ALT" to the system .