New BETA Windows Softphone Adds Native Chat Functionality

[ThomB_3CX]

Access chats & call recordings from your Windows Softphone.​

This Windows Softphone BETA release adds native chats and recordings to your app. Start SMS chats, respond to Facebook, WhatsApp, Live Chat, & Queue chats, and manage call recordings, all without leaving the softphone. Contact centers in particular will find this incre...

Continue reading the Original Blog Post.

 

[ThomB_3CX]

@Callinectes Thanks for your feedback. We will check internally if this data is available to us from server side.

@tronic
- Information for Livechat will come later, same way as you would do in the mobile clients, tap on the title bar of the chat will expose the contact card for that livechat user.
- Re chat message noise, we will look into this
- Add new users, meaning participants into a single/group chat? this can be done from the menu button in the top right corner of the chat and click on Add participants
- Emojis will come at some point. We wanted to add main functionality. Still pending transferring of a chat and forwarding of a chat message

 

[tronic]

@Callinectes Thanks for your feedback. We will check internally if this data is available to us from server side.

@tronic
- Information for Livechat will come later, same way as you would do in the mobile clients, tap on the title bar of the chat will expose the contact card for that livechat user.
- Re chat message noise, we will look into this
- Add new users, meaning participants into a single/group chat? this can be done from the menu button in the top right corner of the chat and click on Add participants
- Emojis will come at some point. We wanted to add main functionality. Still pending transferring of a chat and forwarding of a chat message

Thanks for the update