Hello
@Phone systems NZ ,
On which environment you are using the 3CX Live Chat and Talk ? WordPress or as Standalone Script?
"It is not very clear for a customer on the website to realise that the little icon is for chatting and I don't think many would even click on it to see what it is."
The little icon on the lower right corner on the site is a common practice used by the most common chat plugins. You can disable the "Load minimized" option, in order to have the chat window restored. This is an option on plugin settings.
"Also until someone takes control of the call the customer does not have an option to voice call you, again i would rather they had that option without having to text chat first."
Video control is not available by default on scenarios that the Live Chat is configured with Queue. In that case, in order to avoid the confusion of making calls to multiple agents, we've implemented that "Take" action. In this way you have a managed flow of supporting website visitors.
"This also make it impossible for someone to call you if you are just using the mobile app as it has no option to "take" the conversation."
The "Take" action will be included in our upcoming releases of client applications.
See "Capture.png" for the hover text on Phone-Only. I do not get what is the exact problem.
Can you please send me a Personal Message in order to get a closer look at your setup?
With the v16 Update 1 Final, we will be releasing also a new set of features for the WordPress and Standalone plugin. Among those features, it will be the option to enable/disable the popout on the plugin.
