New Call Flow Service and Chat Features in V16 Update 1 Beta

[John Doheny]

You're pointing some very important features for the chat functionality.

Happy to submit new feature requests to /ideas, but IMHO these "very important features" are missing functions of an existing feature which should be taken into consideration via this feedback loop since we are testing beta and providing input accordingly. Thanks for all of the great work!

 

[Constantinos Constantinou]

Happy to submit new feature requests to /ideas, but IMHO these "very important features" are missing functions of an existing feature which should be taken into consideration via this feedback loop since we are testing beta and providing input accordingly. Thanks for all of the great work!

We are considering your feedback and this is the way that we are planning ahead
Thank you once more

 

[Evolute IT]

We are considering your feedback and this is the way that we are planning ahead
Thank you once more

Any news on other Grandstream devices?

I know your teams are working on certifying a few models and that you are waiting a firmware consolidation for the YL lineup.

Also, when are you gonna release a real public roadmap of the major features/updates? Right now we just keep hoping for new updates and hoping for new features...

 

[Phone systems NZ]

Hello @Phone systems NZ ,

On which environment you are using the 3CX Live Chat and Talk ? WordPress or as Standalone Script?

"It is not very clear for a customer on the website to realise that the little icon is for chatting and I don't think many would even click on it to see what it is."

The little icon on the lower right corner on the site is a common practice used by the most common chat plugins. You can disable the "Load minimized" option, in order to have the chat window restored. This is an option on plugin settings.

"Also until someone takes control of the call the customer does not have an option to voice call you, again i would rather they had that option without having to text chat first."

Video control is not available by default on scenarios that the Live Chat is configured with Queue. In that case, in order to avoid the confusion of making calls to multiple agents, we've implemented that "Take" action. In this way you have a managed flow of supporting website visitors.

"This also make it impossible for someone to call you if you are just using the mobile app as it has no option to "take" the conversation."

The "Take" action will be included in our upcoming releases of client applications.

See "Capture.png" for the hover text on Phone-Only. I do not get what is the exact problem.

Can you please send me a Personal Message in order to get a closer look at your setup?

With the v16 Update 1 Final, we will be releasing also a new set of features for the WordPress and Standalone plugin. Among those features, it will be the option to enable/disable the popout on the plugin.

I Am using wordpress.
I have tried ticking and un-ticking the "load minimized" option and nothing changed.

I have re-started my 3cx server and the hover text is now working.

I look forward to the official update for the improvements.

 

[Constantinos Constantinou]

I Am using wordpress.
I have tried ticking and un-ticking the "load minimized" option and nothing changed.

I have re-started my 3cx server and the hover text is now working.

I look forward to the official update for the improvements.

I will send you a personal message, in order to refine even more the setup on your WordPress site.