Hi
With v20.6 the call logs are now showing a waiting status. So a call coming into a call queue now shows an answered then a waiting then a further answered when its answered by an agent. What does the new status waiting mean? There seems to be no relationship between the talking times on the report.
With v20.6 the call logs are now showing a waiting status. So a call coming into a call queue now shows an answered then a waiting then a further answered when its answered by an agent. What does the new status waiting mean? There seems to be no relationship between the talking times on the report.
