New client windows only shows 3CX logo sometimes

[François (tebu-bio)]

Hello everybody !

We have installed the new Chrome extension, and sometimes, the windows of the client is only showing the 3CX logo. it's impossible to take the call. I'm attaching a screen capture.
I can solve it by turning it off then on. But I miss the call each time it arrives. Did anybody have the same pb ? Thanks !

 

[FS_Mathieu]

Hello @François (tebu-bio)

What browser are you using ?

 

[François (tebu-bio)]

Chrome, on Linux Ubuntu 19.10

 

[FS_Mathieu]

That's strange, you don't face this kind of issue with the webclient ? Is it happening on many computers or only one ?

 

[François (tebu-bio)]

It happened on mine (Ubuntu), and I saw it at least on two Windows 10 computers.

 

[JohnS_3CX]

Hi Francois,

It sounds like the extension cannot fully load, its waiting for a connection while you see the logo.

• Is there anything on your network that may impede communication to the PBX HTTPS port?
• If you uninstall the extension, can you run your webclient directly with no issue?