Solved New Fanvil V65 will not provision

[bdpbxer]

I'm setting up 11 new phones. Only one of them has provisioned as normal. The remainder show up as New in the management console list of phones. I have tried several methods to get them assigned to users. They just show up as new after the reboot.

 

[SteveITS]

are they on fw 2.12.17.1?
https://www.3cx.com/docs/phone-firmwares/

Is this behind an SBC?

 

[bdpbxer]

are they on fw 2.12.17.1?
https://www.3cx.com/docs/phone-firmwares/

Is this behind an SBC?

Yes, there is a SBC on the same network as the phones.

 

[bdpbxer]

are they on fw 2.12.17.1?
https://www.3cx.com/docs/phone-firmwares/

Is this behind an SBC?

Yes, on the same network as the SBC.

 

[bdpbxer]

Yes, on the same network as the SBC.

No, they are on 2.12.16.17. One of that exact same version assigned to a user but the remainder will not.

 

[bdpbxer]

No, they are on 2.12.16.17. One of that exact same version assigned to a user but the remainder will not.

I upgraded the phone directly through the web interface to 2.12.17.1 and it still will not assign to the user. Any other ideas?

 

[bdpbxer]

Support pointed to our issue. The SBC IP address was blacklisted and we had a hyphen in a BLF. Once corrected, the phone would provision as expected.