New in V20 - Call Processing Scripts

[omnicasa]

Because you cannot. Those scripts are executed wayyyy before an agent is called, so you cannot get the agent. The script instance is disposed before that.

@omnicasa - if you want to track a call and make changes in realtime you need the new web based Call API in update 4

Thank you for supporting!!!

This means that we must use Call FlowApps to track a call as old version.
Is this right?

 

[N_G]

No problem - no its a new API which allows much more control. no need for CFD. That's a very limited way anyway