Solved New Setup - Outbound calls not working

[tigs81]

Hi
I have just setup a new hosted login so v20, and have been entering in all the details. I can successfully receive a phone call however I am unable to make a call outbound. It just rings once from my end doesn't ring at the receivers end and hangs up. The SIP Trunk is coming up green so appears to be connecting correctly. i have also tried re registering.
I have tried to check the logs on what is going on however its just says in the Call Log that "no route exists" ( dont know where to get more detailed logs). I don't know where i need to be putting the route. I have already assigned the SIP Trunk DID to the user trying to make the outbound call. As mentioned the inbound calls come through fine to this user.
I have also setup an outbound rule to allow all, with no restrictions, allowing ALL, i did add in the outbound caller ID to the route 0 where i selected the SIP Trunk Provider.
I have tried calling with the country code, without the country code, with and without the area code as well.
Not sure what else to do?

Any help would be appreciated.

 

[TheodorosG_3CX]

Have you confirmed that there is a valid outbound rule?

 

[tigs81]

Hi Theo
Thanks for your response.
My understanding is that if you dont put anything in the call to numbers starting with prefix and calls to numbers with a length of will mean that all calls will be routed to Route 0 through the SIP provider? Please correct me if i am wrong.
I just tried adding in details there again as well which gave me the same result of "no route exists" however if i put a length of 5 instead (so that there is no valid outbound rules) the reason changes to "Target not Found"

 

[TheodorosG_3CX]

You need to ensure that the rule has a matching criteria for the call to be proceeded.
First of ensure that is not an "empty" rule as at least one field has to be configured.
You can for example add the extensions or Department that are allowed to make calls or set the prefix tpo +,00,0-9 to allow outbound calls.

 

[tigs81]

Thank you.
Yes the department is set.
Just tried again with the prefix of +, and the length was left blank.
Failure was again noted as "No Route Exists" when dialing a number similar to +61283763930 which includes the + then country code then area code and then phone number.

 

[TheodorosG_3CX]

If you remove the prefix and add only the Department, it still fails?

 

[tigs81]

Thats correct. It will fail with No Route Exists with just the department listed.

 

[TheodorosG_3CX]

If you set the prefix as +,0-9 does it proceed?

 

[tigs81]

no unfortunately.

 

[TheodorosG_3CX]

May i suggest that you delete and re-create the outbound rule?

 

[tigs81]

As suggested I have just done that now, and no change.
I have also tried recreating the SIP Trunk still same result.

 

[TheodorosG_3CX]

Does this occur for all the extensions?

 

[tigs81]

Thanks. Just tried it from another extension but same result.

 

[TheodorosG_3CX]

Have you checked the error in the event log now?

 

[tigs81]

I dont have any errors in the Event Log, which is why this is so frustrating I dont know where the issue is exactly.
It just says Info - Truck has changed status to registered.

if i go to the chat log it says that "No Route Exists" when trying to make a call.

I have just changed SIP providers. And it is now working.

Thanks so much for your help.

 

[TheodorosG_3CX]

Glad to know this is resolved.
It seems though that the issue is isolated with the provider, you might also need to contact them.