New single user install, receiving two calls at once in webclient

[mpruett]

I basically have things working, outgoing calls function, incoming call work, except that in the web client I get two incoming calls at exactly the same time from the same phone, once one is answered, the other disconnects. In the extension forwarding rules there is an option "Accept multiple calls", if I disable that, on an incoming call it will ring for a split second and immediately go to voicemail. I am using questblue as a sip trunk. The only configuration I have done from install is add the sip trunk and an outbound rule. This shows up in the call log as well, two calls, one "Not Answered".

Any thoughts on how to troubleshoot this?

Thanks

 

[leejor]

I'm going to assume that the 2 calls happen when the calls are from the outside? What type of trunks are you using?

Is it only calls to an extension using the web client? Are outside calls to another device working OK? Do internals calls, to the same device behave properly?

Use the Activity Log. Set to Verbose, to see what is happening. Are there two calls coming in, at the same time?

 

[mpruett]

It's happening on a call from the outside. There is only this one extension, so no internal calls. There are currently no other devices to test with, though in a few days I'll have a desk phone hooked up. The sip trunk is questblue, registered, udp, rtc. Looking at the logs I do believe I'm getting two calls (here's a small extract):

01/22/2022 1:35:55 AM - [CM500002]: Call(C:65): Info on incoming INVITE from Line:10000<<1612xxxyyyy:
01/22/2022 1:35:55 AM - [CM500002]: Call(C:64): Info on incoming INVITE from Line:10000<<1612xxxyyyy:

 

[leejor]

Your provider may have something set to incorrectly send a duplicate call. I would contact them and do some testing, if needed. Hopefully it is an error that they can spot , and quickly rectify.