New System Prompt Upload - Rebooting 3CX SIP Server

[Mike Shintani]

I recorded a new SELECT_CALL_BY prompt to correct the error in the out of the box recording. The new recording seems to have uploaded correctly but the change has not taken effect when callers enter into the Call by Name menus. I see that when you record a new system prompt using a phone set the following applies:

Note: For the recorded files to come into effect, go to 3CX Services Status and restart the 3CX SIP Server

Does the same requirement of rebooting the 3CX SIP Server task also apply when a new system prompt is uploaded (not recorded via a phone)? And if yes, does the stop and start of the process take long? Should I be aware of any impacts of starting and stoping this services - phones need to re-register, other processes will fail and need to be restarted, etc.?

I am essentially wondering if I can do this during office hours with an alert to all users that phones will be down for a couple minutes or if this is a much longer after-hours only, type of work.

 

[Alejandro_3CX]

Hello Mike, since you are using a custom prompt, the best would be creating a copy of the default prompt then you can change the file with the desired audio, please note that the file must have the same name and format. More info about it here

Once done please restart the pbx services and set the new custom prompt as default within the IVR language.

 

[Mike Shintani]

Thanks Alejandro - I failed to mention that I did create a copy of the English System prompts, put those into active, and made my update there. However, when I restart the pbx services, should I expect this to be 1 minute or so, or much longer? I want to know when to schedule the restart of the services and if all our physical phones will reprovision due to the pbx services going away and them coming back.

 

[Alejandro_3CX]

Restarting the pbx services (3cx database server) normally takes 1-2 minutes, you should do it when the system is out of office hours or at least not in production.