New to 3CX - need some help on system design

[Halea]

Ok create a rule called "Rule_for_Sipgate_UK"
Leave the prefix empty
Put "101" in "Calls from extensions"
Leave the length stuff empty
Set route 1 to your sipgate account with 0 strip and nothing in append
save it

Halea

 

[Halea]

with 010000 there is a ring, then busy/error tone and a 404 error. There is no audio message.
Halea

 

[h2009]

Ok since doing what you suggested this is the log:

04:16:41.953 Call::Terminate [CM503008]: Call(4): Call is terminated
04:16:41.953 Call::Terminate [CM503008]: Call(4): Call is terminated
04:16:22.656 CallCtrl:nLegConnected [CM503007]: Call(4): Device joined: sip:[email protected]:5060
04:16:22.656 CallCtrl:nLegConnected [CM503007]: Call(4): Device joined: sip:[email protected]:5060
04:16:22.640 Line:rintEndpointInfo [CM505003]: Provider:[Sipgate] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.200:5060]
04:16:22.640 CallCtrl:nAnsweredCall [CM503002]: Call(4): Alerting sip:[email protected]:5060
04:16:22.187 CallCtrl:nSelectRouteReq [CM503004]: Call(4): Calling: VoIPline:1@[Dev:sip:[email protected]:5060]
04:16:22.187 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
04:16:22.187 Extension:rintEndpointInfo [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NCH Swift Sound Express Talk 3.04] Transport: [sip:192.168.0.200:5060]
04:16:22.171 CallCtrl:nIncomingCall [CM503001]: Call(4): Incoming call from Ext.101 to [sip:[email protected]]

 

[Halea]

Your log is very similar to my successful log now. If you still don't have any audio from SipGate, I am wondering if there wouldn't be a port issue. Have you been able to connect to any other voip service with this setup?
Halea

 

[h2009]

Brilliant its working! thank you so much!
One thing i have noticed is when i call from the software made by 3CX, 10000 - i can hear the message. But when i call from Mac software (express talk) i can't hear anything. Strange.

But thank you.

this is my first provider i've setup successfully - now just need to find one which has the cheapest calls!

 

[Halea]

Ok, it's getting a bit late for me over here (US: Past midnight - work tomorrow). I'm going to have to go. Maybe we can pursue tomorrow in case things don't get better by then.
Halea

 

[Halea]

Congrats!!! Have fun with your new toy :lol:
Halea