New to 3CX

[RDWild]

Version 18.0 Update 4
Windows Server 2019 std
On-premises
Just using the app on cell phones at this point
CallCentric

Went through the CallCentric guide found here: https://www.callcentric.com/support/device/3cx_version_16
Inbound calling is not working, I get a "cannot complete number as dialed" message
Outbound calls are not showing the outbound caller ID number specified (trying to use the general inbound number from CallCentric).
What am I doing wrong?

 

[leejor]

My first suspect would be your outbound rules, or, the format (prefix?) of the number being sent. You must create a rule(s), that match the number you are dialing, then correctly passes the number on to your provider. The 3CX Activity Log will show you what is being sent you your provider, make sure it is in the format required. The logging level may have to be changed to Verbose. Some (most) providers are very specific about the number format to be used.

https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

 

[YiannisH_3CX]

Also are you using a free Callcentric account or a paid one. The free account will only allow you to dial other 1777XXXXXXX numbers and only present 1777XXXXXXXX numbers.