NEW TO THIS SYSTEM

[bcrow10441]

I have had this phone system installed and the people that installed it so far have been terrible. No training, bits and pieces are told to us, didn't even know how to get to the back in of the phone system. I have a few quick questions hopefuly someone can help. A) Is it possible in voicemail to change the prompt options. Such as change 3 to 7 to delete voicemail ? I don't like having to listed to the caller ID each time either. Is there a way where I can just hit a button to hear that if I need it ? The main purpose for this was to have TAPI link for Goldmine our CRM so we went with this system but yet almost 3 months later they still have not got that installed.

 

[efounco]

The menu options in the voicemail are hard coded and cannot be changed via a UI. However, You might be able to change them by "hacking" the "VmailMenu.vxm" located in the "\ProgramData\3CX\Data\Http\Interface\ivr" folder. If you plan on messing with this file, be sure you backup the phone system first.

As for the date/time and CID announcement, that's an option you can enable or disable in the extension settings.

This website has lots of information about your phone system:
http://www.3cx.com/blog/support/

 

[KerryG]

I hear there is a pretty decent book available too.

 

[mylove4life]

Where can we get the book at?

I hear there is a pretty decent book available too.

 

[tom_ch]

Where can we get the book at?

http://www.3cxbook.com

 

[charris]

I hear there is a pretty decent book available too.

Kerry when should we expect the v11 book?