New User "Not Registered" when using Web Client only in V20

[qvops]

Hi,

I see there has already been a discussion about this in another post, but that post is no longer open to replies.

The issue that I'm seeing has only started occuring since we upgraded from V18 to V20, and is detailed in this particular reply here. However, we are running V20U4 and are still experiencing this issue.

Is there a fix on the way? There is a workaround (provision mobile app), but it's far from ideal...

Thanks,
Adam

 

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Solved Post in thread 'V20.0 New Remote Users are showing as "Not Registered"'

Jan 16, 2024

You are welcome. I am glad to assist.

• Charles_3CX

• 

 

[NicholasP_3CX]

Hi,

I see there has already been a discussion about this in another post, but that post is no longer open to replies.

The issue that I'm seeing has only started occuring since we upgraded from V18 to V20, and is detailed in this particular reply here. However, we are running V20U4 and are still experiencing this issue.

Is there a fix on the way? There is a workaround (provision mobile app), but it's far from ideal...

Thanks,
Adam

This has to do with the way Version handles the calls. The notifications are coming in via a PUSH notification, so the user has to accept notifications for the extension to become registered and receive incoming notifications.