New user - This site can’t be reached

[Wedgels]

Hi all. I have set up the free install and all looks like it has been fine for a few weeks but now when I try to log in I just get 'This site can’t be reached' from all browsers. I have tried different machines and even IPs but always the same.

Any ideas? Thank you.

 

[AWS2P]

Start here please as we can understand a minimum your install
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Wedgels]

Start here please as we can understand a minimum your install
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Sure no problem:

• 3CX Version, - No idea - just activated online account so assume must be latest but as I cannot log in I cannot check,
• Server OS, Just hosted with you - I have no server
• Is the 3CX Server Hosted and where? With you
• IP Phone Make/Model/Firmware - No phones - just trying it out with your softphones
• Provisioning Method: Local / VPN / STUN / SBC - No idea - just trying the online software
• Trunk Provider or Gateway Make/Model
• Has the Firewall Checker passed: YES / NO - Where is the Firewall checker?
• Are custom Phone Templates being used: YES / NO - No

Really - I have only just set it up a few weeks ago so just want to log in to take a look.

 

[AWS2P]

did you hosted on 3CX trial ? if so this may be already ended as it is only for test you probably received alert email near ending , no?

If it was a test plateform and now you loose it , then just restart from scratch registering with new email, or if you agree to run a free or commercial license then open your own paid cloud host and install 3CX on it.