New V18 Desktop App initiates a call when re-provision

[novatel]

Hello All,
i have a client with running version V18 , Debian 10. For last two days i receive twice a day a call to my mobile number, originated from my desktop App extension, when i'm away from my computer and it's in a sleeping mode. I see the call in pbx call log, in activity log as well, regardless it's not a real one. The last outbound call in call history, before the issue happened, is a call to my mobile number. As i decide to re-provision the extension, the same call, from ext number to mobile was originated. I've made tests re-provision ext again, after check/uncheck the option 'Re-provision phone on Startup' - but no changes.
Any idea ?

 

[VasilisV_3CX]

Hi @novatel,

Can you have a look at this thread: https://www.3cx.com/community/threa...ume-from-hibernation.84229/page-2#post-401574

On page 2 I outline some instructions to assist us to find the cause. Could you follow the same instructions and PM me the details?

 

[Constantinos Constantinou]

Hello @novatel ,

Can you please clarify what do you mean by "As i decide to re-provision the extension, the same call, from ext number to mobile was originated." ?

 

[novatel]

Hi @novatel,

Can you have a look at this thread: https://www.3cx.com/community/threa...ume-from-hibernation.84229/page-2#post-401574

On page 2 I outline some instructions to assist us to find the cause. Could you follow the same instructions and PM me the details?

Hi Vasillis,
I've followed your instructions yesterday, but do not experience the problem again. The only difference that i've made is to uncheck on extension level " Re-provision phone on startup" option.
In case the issue appear again i will send you the log.
Thank you

 

[VasilisV_3CX]

Hi @novatel,

If you wouldn't mind, as my colleague mentioned above, can you elaborate on the "As i decide to re-provision the extension, the same call, from ext number to mobile was originated."

Does this mean that if you re-enable the 'Re-provision phone on Startup' that it is reproducible?

 

[novatel]

Hi @novatel,

If you wouldn't mind, as my colleague mentioned above, can you elaborate on the "As i decide to re-provision the extension, the same call, from ext number to mobile was originated."

Does this mean that if you re-enable the 'Re-provision phone on Startup' that it is reproducible?

Hi,
"Does this mean that if you re-enable the 'Re-provision phone on Startup' that it is reproducible?" Yes, yesterday it was reproducable when re-enable "re-provision on startup" or regenerate extension passwords. Today i cant reproduce the issue.

 

[NickD_3CX]

Hi @novatel ,

I am happy to hear that it is not happening any more to you, but in case it does start happening again, I like to please ask you to enable some logging on your system that will help us detect what is causing this, as we are currently unable to replicate it ourselves.

What you need to do is:

1. Enable logging in your Desktop App as explained here: https://www.3cx.com/community/threa...-on-resume-from-hibernation.84229/post-400750
2. In your 3CX Management Console, go to Dashboard --> Activity Log --> Settings and set it to "Verbose"

Then just continue to use 3cx system as usual.

If it happens again, as soon as possible please:

1. Generate the Support Info from the Management Console (upper-right corner, Support --> Generate support info button)
2. In your Desktop App, press F12 and copy all the latest console output from the Console.