New Windows Desktop App Optimized for Speed

[uhs-roycruse]

@uhs-roycruse

For this you could consider using the 3CX Webclient with PWA.

This doesnt go any narrower thats the 3cx desktop app and having the dialer popup over the people is just terrible....

 

[ChrisC_3CX]

This doesnt go any narrower

I know that's why I replied to your comment specifically about having the dialer pinned only.

In any case, what I can do is suggest you reach out to a 3CX Partner that has the appropriate rights to maybe post this as a feature request in our Ideas section.

 

[uhs-roycruse]

trying to avoid associating ourselves with a partner... is there no route for feature requests if we are a stand alone customer (when i say customer - i mean soon to be a 16 channel enterprise customer) we are currently developing our in house CRM etc to work with 3XC and hoping to go live this month. the desktop client is going to be a culture shock to say the least from our existing shoretel system...

our users are used to a slim always on top client snapped to the left hand edge that doesn't eat up 50% of the screen real estate...

 

[Evolute IT]

trying to avoid associating ourselves with a partner... is there no route for feature requests if we are a stand alone customer (when i say customer - i mean soon to be a 16 channel enterprise customer) we are currently developing our in house CRM etc to work with 3XC and hoping to go live this month. the desktop client is going to be a culture shock to say the least from our existing shoretel system...

our users are used to a slim always on top client snapped to the left hand edge that doesn't eat up 50% of the screen real estate...

Unfortunately, the Ideas are restricted to premier customers (64SC and above) as well as Gold Partners and above.

No need to associate to a partner, just ask one to post your feature request and if it gets enough votes, they might implement it.

 

[uhs-roycruse]

Any partners out there willing to raise this as a feature request for me.

Im not sure how others work with the deskphone in a busy call center type environment as having 2 windows popup over your other applications that take up half the screen doesn't make for easy use of the rest of the apps needed on the PC.

 

[lubon]

A small update, in the next version of the Desktop App that will be shipped with V18 U3, it should now be able to steal focus even when another app is in full screen mode.

Hi Nick, Unfortunately this does not work.
I read somewhere that it is not possible with a full screen rds (when the dialer is installed locally)
It might, but I can give a demo with Bria enterprise where it works as expected. Maybe the developer should look 'over the wall' and see what is there approach.
Pls let me know if I can help.
Luc

 

[NickD_3CX]

Hi Nick, Unfortunately this does not work.
I read somewhere that it is not possible with a full screen rds (when the dialer is installed locally)
It might, but I can give a demo with Bria enterprise where it works as expected. Maybe the developer should look 'over the wall' and see what is there approach.
Pls let me know if I can help.
Luc

Yes, unfortunately RDS/RDP is the only thing that we could not overcome. Other full screen applications like Youtube Videos, Media Players in full screen we can overcome.

For RDS/RDP though, our devs checked and for the time being there is not something we can do.

 

[AlexDBarrett]

We are seeing an undocumented feature with one client and a single user.
Currently we are struggling to get to the bottom of it.
Are we unique in this?

"When calling an internal extension via the 3CX app, all works fine. After call is finished and trying to make another internal call via the 3CX app, app shows previous extension name and does not make the call."

 

[NickD_3CX]

We are seeing an undocumented feature with one client and a single user.
Currently we are struggling to get to the bottom of it.
Are we unique in this?

"When calling an internal extension via the 3CX app, all works fine. After call is finished and trying to make another internal call via the 3CX app, app shows previous extension name and does not make the call."

Would it be possible to ask the user to take a small video showing the problem, so we can better understand what is being pressed?
If the name should be shown, upload it to a filesharing service like GDrive, Dropbox, WeTransfer, etc, and send me the download link in a PM.

First of all though, make sure their 3CX installation is on V18 U3 and that their Desktop App is version 18.8.508 which is shipped with V18 U3.

 

[AlexDBarrett]

Yes. Will catch a video and send on.

Currently reverted to V16 client which has resolved the issue.

 

[BenTen]

Maybe I missed post, but how to use those options as q-manager on new windows app? When I click with right click on agent, nothing happen. Previous version will offer options such as Login to que, Call extension, etc etc, Chat, Email?

 

[SteveITS]

"When calling an internal extension via the 3CX app, all works fine. After call is finished and trying to make another internal call via the 3CX app, app shows previous extension name and does not make the call."

If this is showing the extension name the person tried to call, it might be the person is clicking the hangup button the same time as the other person hangs up the call. IOW the end up clicking the call button, and the client shows the "redial" number for the last number dialed.

 

[DavidM84]

There's no ETA for it yet though we're definitely getting closer

That would be neat! As we use a mix of Mac and PCs, they can still use the Web App in the mean time for sure, but I'm excited about that one for sure

 

[NickD_3CX]

Maybe I missed post, but how to use those options as q-manager on new windows app? When I click with right click on agent, nothing happen. Previous version will offer options such as Login to que, Call extension, etc etc, Chat, Email?

As a Queue Manager you need to go to "Panel" and from there select the specific Queue you want:

 

[NickD_3CX]

That would be neat! As we use a mix of Mac and PCs, they can still use the Web App in the mean time for sure, but I'm excited about that one for sure

The post you answered to is quite old.

V18 Update 3 was released just over a week ago and includes the MacOS Desktop App!
Update your 3CX installation to Update 3, log into a WebClient from your MacOS and you should see the Desktop App icon, exactly like you do on Windows PCs.

 

[DavidM84]

The post you answered to is quite old.

V18 Update 3 was released just over a week ago and includes the MacOS Desktop App!
Update your 3CX installation to Update 3, log into a WebClient from your MacOS and you should see the Desktop App icon, exactly like you do on Windows PCs.

Oh wow! Sorry I missed that, super stoked about that