Solved Newbie setup question

[perelandrew]

Hello! I'm trying to set up our new hosted 3CX PBX with Voxtelesys. I'm able to call our number and pick up the call on my 3CX softclient on my smartphone, everything seems good. But when I try to make an outgoing call on my softclient, the call won't go through and the event log shows error 12294, "Call or Registration to 612251xxxx@(Ln.10000@Voxtelesys) has failed. sip:23.155.17.55:5060;lr replied: Server Internal Error (500)".

Do I have something misconfigured?

 

[Evolute IT]

Server error. Means it's coming from the provider.

Contact VoxTelesys.

 

[SteveITS]

Hello! I'm trying to set up our new hosted 3CX PBX with Voxtelesys. I'm able to call our number and pick up the call on my 3CX softclient on my smartphone, everything seems good. But when I try to make an outgoing call on my softclient, the call won't go through and the event log shows error 12294, "Call or Registration to 612251xxxx@(Ln.10000@Voxtelesys) has failed. sip:23.155.17.55:5060;lr replied: Server Internal Error (500)".

Do I have something misconfigured?

We’re a partner of theirs. They have some good docs online. Looks like you need the E.164 format…see this page and its linked outbound rules page. This is for version 18.
https://voxtelesys.com/tutorial/3cx-dedicated-e164-new-build-configuration

 

[perelandrew]

Thank you very much for the docs link! Setting the caller ID to a number instead of the text fixed the problem.

 

[TheodorosG_3CX]

@perelandrew Glad to know the issue is resolved, you can also check documentation here.