Nextiva contract breach

[vectra]

Hi Guys, this is a question for 3CX partners. My client deiced to move on 3CX from nextiva but it looks like they are locked another 11 months with contract. Nextiva claims that account can not be downsized or canceled which sounds ridicules. Can you recommend any way out solution or recommend some lawyer with VOIP expirience?

 

[cobaltit]

Not sure what VoIP experience means or is needed for. Sounds like a regular contract dispute which any lawyer should be able to handle. If they have legitimate cause as outlined in the contract, then they simply need to submit the proof of the service issues that gives them cause to leave the contract. Or maybe there's a 30 day money back guarantee clause (assuming a 1 year contract since you mention 11 months left). They just need to read the contract and see what their options are. Otherwise they can still use 3CX, Nextiva has SIP trunks. That might be your middle ground if you can't exit the contract for cause and your customer doesn't want to pay the termination penalty.

 

[vectra]

They signed contract at 2017 with 2 years term with auto renewal. I'm not able ti see anything that prohibit to downsize account.