leejor
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And that is a risk that companies are willing to take. The changes they make are made because they know what is selling and what isn't. What people are willing to pay for, (and we're talking businesses that rely on a reliable phone system to function), and what can be changed without detrimental affect to the bottom line. So, while you may not be happy, a (large) number of businesses that are willing to pay, will be. That's the way the business world works.