nginx services not starting after Windows 10 update

[HBL14]

Hello, we have updated our PBX to Windows 10 Pro version 1803 but the nginx services won't start anymore. We have installed 3CX 15.5 SP2 again but the issue remains. When we look int the nginx log file it shows

2018/05/04 10:14:49 [alert] 8268#1836: the event "ngx_master_8268" was not signaled for 5s
2018/05/04 10:18:38 [alert] 9436#9924: the event "ngx_master_9436" was not signaled for 5s
2018/05/04 10:26:23 [alert] 8244#6520: the event "ngx_master_8244" was not signaled for 5s

The Windows event log shows

Child process [8244 - C:\Program Files\3CX Phone System\Bin\nginx\nginx.exe "-pC:\Program Files\3CX Phone System\Bin\nginx" ] finished with 2

How can we fix this?

Thanks,
Tim

 

[YiannisH_3CX]

Hello @HBL14

What was the OS before the upgrade? Is this a dedicated machine for the PBX or are other services running on it?
The most common reason Nginx will not start is ssl certificates. Are you using a 3CX fQDN or your own?

 

[HBL14]

The OS before the upgrade was also Windows 10 Pro. We only installed the latest Windows updates. This is a dedicated machine for the PBX.

We are using a 3CX FQDN.

 

[YiannisH_3CX]

Was the licence or FQDN changed without re-installing the PBX?

 

[HBL14]

Not that we are aware of. We reinstalled 3CX and restored a backup of the 3CX settings

 

[YiannisH_3CX]

In that case i would urge you to open a ticket with our support department so they can take a closer look at the issue and determine what causes this.
There could also be something in the update that caused this behaviour and it would be good to know.
You can open a ticket through a 3CX partner or you can buy a ticket your self.
https://www.3cx.com/ordering/
https://www.3cx.com/ordering/pricing/