Solved No access to Hosted instance

[ksm2552]

How do we restart the instance if it isn't set to Manage in the 3CX portal yet but hosted by 3CX? Can't get anything to come up when trying to connect to my hosted instance.

ksmXXXX.3cx.us

 

[NikosT_3CX]

Hi, can you check again please ?

 

[ksm2552]

Perfect, its responding now. Looking at the manage option it appears thats not a option for hosted instances. Anything I can do myself in future or should I just post here again?

 

[StefanW]

you have access to the instance from your instance manager in the customer portal.
From here you can do some general self-service on the instance. Otherwise, just contact our team to have a look for you.