No audio on Macbook Version 20.0 Update 5 (Build 551 Release)

[wesThreecx]

Hello,

We have an extension that works fine with a mobile 3CX client. The same user has a MAC book ( brand new ) but gets no in call audio. It will ring on inbound call but once answered neither party can hear each other. Tried in Safari and Chrome browser, video and audio settings are configured to use the correct hardware.

Was just checking in to see if I am missing something obvious, which as a Windows user, is entirely possible.

3CX is hosted on-premise at another site. It is only softphone and webclient used.

Thank you for any insight you may have.

 

[biggreyphone]

When you select your call source from the browser in the upper right, do you get a pop-up window that comes up asking for permission to use your microphone and speakers?