No audio on pickup calls V16

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JMazio

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Hi everyone

Since we migrated from Asterisk to 3CX, I have a very strange issue happening in our company.
3CX Server is hosted on our DataCenter behind a transparent IPSec VPN tunnel, in a distinct subnet from the offices branches.
Everything works great, except for pickup calls.
I have only one- way audio for pickup calls, no matter if its an internal or external call.
I did some packet captures, here´s the results:

I have tested this feature on lab before migration and everything works great, but on lab scenario the server and extensions was on the same network.

Anybody has the same issue?

I apreciate any help.
 

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