Solved No Audio - Webclient (Chrome/Win10)

[cg-bryan]

Just recently (likely after most recent Chrome update, I assume..) multiple users reported that they had no audio on outbound calls made via the Webclient (call will connect, but with no audio).

-We are able to consistently recreate this issue in recent official builds of Chrome (Versions: 85.0.4183.102 and 85.0.4183.83).
-The client computers are all either Win10 2004 or Win10 1909.
-The default audio (speaker + microphone) are configured correctly and are accessible by the webclient ('allow microphone' prompt will appear, selected yes).
-3cx server is running version 16.0.5.619
-ports 9000-10999 (used by 3cx media) are open and firewall check passes successfully, no recent configuration changes have been made to the server

We're stumped, any suggestions? (other than asking users to switch to 3cx for Windows app)

 

[aberry]

Confirming this as well, Chrome updated for many over the last few days and web client no longer works. No audio in or out when placing a call through the web client.

 

[Heyitsdan03]

https://www.3cx.com/blog/releases/chrome-edge-hotfix/

Install this hotfix. We had the same issue and installing this solved the problem for us. Its a compatibility fix for chrome version 85.